FAQ
What happens if I only received part of my order?
If you are expecting more than one package for your order, the second or third package won’t be delivered at the same time. Please see our for more information.
Do I need a prescription before ordering?
No, prescriptions are not required but you if you choose to send it to us, you may do so by fax (1-866-458-8584) or by email at: support@rx2gostore.com
What type of payments does rx2gostore accept?
We only accept VISA.
How long will my order take for me to receive it?
It takes 10-14 working days via registered mail, and by EMS Express service, 3-5 working days. For more information please see our
Where are your medications shipped from?
We mostly ship our products from India, but some of our premium products are shipped from Hong Kong.
Please select the product that you want, click “add to cart”, and follow further instructions. If you have any problem placing you order please contact us via live chat or by phone.
Is my credit card information secure with when ordering?
When you place an order online or use our site, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it isn’t connected to the Internet, to keep it safe from hackers.
What do you do with my private information?
The information you provide to us via our secured shopping cart is 100% secure, and we will never give out that information to anyone, or use it to SPAM you. Please read our for more information.
What are the differences between generic and brand name medications?
The differences between Generics and Brand Names are in price and name. The chemical compositions between both remain the same. Generic medicine manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.
What is your cancellation policy?
We ship orders within 24h, therefore strongly suggest to our clients that before summiting any order double check the following:
- Name & Address
- Medication & Dosage
Any mistake from your side might cause the non-delivery, or delays in your order.
If by any event, you have entered wrong information please contact us as soon as possible at or by phone at 1-877-888-0122 . You have up to 24h to cancel or correct any mistake in your order.
What is your return / refund policy?
We don’t accept returns; if by any event you are not satisfied with our product or you haven’t received your package please read more in our policies.
Which countries do you ship to?
We ship worldwide
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